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This method retrieves the list of custom policies specified by the policy_types query parameter.

Note: Custom policies are no longer coupled with a specific eBay marketplace, so the EBAY-C-MARKETPLACE-ID request header is no longer needed or relevant for any of the Custom Policy methods.


Resource URI


This method is supported in Sandbox environment. To access the endpoint, just replace the root URI with

URI parameters

policy_typesstringThis query parameter specifies the type of custom policies to be returned.

Multiple policy types may be requested in a single call by providing a comma-delimited set of all policy types to be returned.

Note: Omitting this query parameter from a request will also return policies of all policy types.
See the CustomPolicyTypeEnum type for a list of supported values.

Occurrence: Optional

HTTP request headers

All requests made to eBay REST operations require you to provide the Authorization HTTP header for authentication authorization.

All other standard RESTful request headers are optional. For more information on standard RESTful request headers, see the HTTP request headers- opens rest request components page table.

OAuth scope

This request requires an access token created with the authorization code grant flow, using one or more scopes from the following list (please check your Application Keys page for a list of OAuth scopes available to your application):


See OAuth access tokens for more information.

Request payload

This call has no payload.

Request fields

This call has no field definitions.


HTTP response headers

This call has no response headers.

Response payload

Response fields

Output container/fieldTypeDescription
customPoliciesarray of CompactCustomPolicyResponse

This array contains the custom policies that match the input criteria.

Occurrence: Always


The unique custom policy identifier for the policy being returned.

Note: This value is automatically assigned by the system when the policy is created.

Occurrence: Always


Customer-facing label shown on View Item pages for items to which the policy applies. This seller-defined string is displayed as a system-generated hyperlink pointing to detailed policy information.

Max length: 65

Occurrence: Always


The seller-defined name for the custom policy. Names must be unique for policies assigned to the same seller and policy type.
Note: This field is visible only to the seller.

Max length: 65

Occurrence: Always


Specifies the type of Custom Policy being returned.

Two Custom Policy types are supported:

  • Product Compliance (PRODUCT_COMPLIANCE)
  • Takeback (TAKE_BACK)

Occurrence: Always


This field is for future use.

Occurrence: Conditional


This field is for future use.

Occurrence: Conditional


This field is for future use.

Occurrence: Conditional


This field is for future use.

Occurrence: Conditional


This field is for future use.

Occurrence: Conditional


This field is for future use.

Occurrence: Conditional

HTTP status codes

This call can return one of the following HTTP status codes. For an overview of the status codes, see HTTP status codes in Using eBay RESTful APIs.

400Bad Request
500Internal Server Error

Error codes

For more on errors, plus the codes of other common errors, see Handling errors.

20411API_ACCOUNTREQUESTInvalid/Missing policyTypes {policyType}
20415API_ACCOUNTREQUESTInvalid/Missing marketplaceId


This call has no warnings.


New to making API calls? Please see Making a Call.

Note: Identifiers, such as order IDs or user IDs, and personal data in these samples might be anonymized or may no longer be active on eBay. If necessary, substitute current, relevant eBay data in your requests.

Sample 1: Get all Custom Policies

This call returns all the current policies for the specified policy type.


Specify the policy type you want to retrieve using the policy_types query parameter. Omitting this query parameter will return policies from all policy types. This call does not use a request payload.



If the call is successful, an array of all custom policies defined by the seller for the specified policy type is returned.

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